3.2.4.1. Contacts

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Open the contact area out of the main navigation panel directly. Please click "Phonebook / Call history".

1.) Filter for your contacts with an entered text string (company, description, phone private, phone office, mobile phone, facsimile). This shows all contacts which matches with the entered string.

2.) Resets the Search string and shows all entries.

3.) Export of your contacts as CSV file.

4.) Import of your contacts as CSV file. Please find an import template here.

5.) Title of a contact group. Please edit or define a contact group by right mouse click. Please add or edit contacts in the preconfigured contact group "Contacts".

6.) Preconfigured contact group "Function keys" contains all your function keys contacts. You're not able to edit the contacts in there or to add contacts to this group manually. If you'd like to edit your function keys please use Ncontrol.

7.) Busy lamp fields (BLF's) show the classic call status of a call:

8.) Click the right mouse button on a contact to open the contact detail menu. Here you can click at Add, Edit oder Delete contact.

9.) By selecting a contact, detail information of this contact will be shown in this area.

SymbolDescription

Terminated

The party has no phone call.

‌

‌Incoming call (Early)

The party receives an incoming call.

Connected (Confirmed)

The party has a phone call.

Please activate the busy lamp field function for your contacts manually. Please open the settings via clicking in the main navigation panel of the Nsoftphone premium client and activate "Busy Lamp Field (BLF)" within "Presence".

Add contacts

Please click in your contact area with right mouse button and choose "Add contact". After adding a contact successfully, you're able to edit this one by clicking with right mouse button and choosing "Edit contact".

The following window appears:

1.) Enter up to four phone numbers for each contact.

2.) Enter contact details like name, address or email address.

3.) Activate the Busy Lamp Field (BLF's) status.

4.) Allocate a contact to one of the meaningful group names.

5.) To enable the receiving of any Presence information, the monitored phone extension must register at your PBX. Enter a valid extension number.

6.) Please define your true extension number or another extension here which is going to be displayed instead of your regular SIP user account.

7.) Allocate the entered extension (No.5) to a SIP account. This is needed to send queries to the right PBX where the entity is a regular member.

Import contacts

Please click  to import an existing contact list as CSV file.

Then, the CSV manager appears. To upload the respective CSV file, please click  within filename. Please choose your CSV file which you want to upload.

Please find a CSV template to import your contacts here.

1.) Please define the filename here optionally.

2.) Please define a delemiter to differentiate between the data. This setting depends on your CSV file.

Please hide the header, as you have defined one, with activating "Skip first line".

3.) Please define a group name to contacts have to be imported to.

4.) Please click  to define in which column you'd like to integrate which contact data (first name, last name, company, etc.).

5.) Please click "Unselect all data" if none of your contacts should be integrated.

6.) Please click "Select all data" if all of your contacts should be integrated.

7.) Please click "Cancel" to cancel the contacts import.

Please click "OK" then to start the import procedure.

3.2.3. Call line monitor3.2.4.1. Contacts