3. Call transfer / Call forward

Attended transfer

  1. During an active call press the TRAN key or Select Options> (Call)Transfer.
  2. Now, dial the telephone number to forward to (internal or external telephone number). The other party is now on “hold” and hears the telephone system’s hold music.
  3. Confirm the number entered by pressing the Send softkey. A connection is now established to the number you are transferring to.
  4. Semi-attended: When you hear the ringback tone, press the TRAN key or Transfer to finish a semi-attended transfer. Attended: After the contact answers the call, press the TRAN key or Transfer to finish an attended transfer (consultative transfer).
  5. You have completed the transfer and your line is “free” again.

Unattanded (blind) Transfer

  1. Select Options > (Call)Transfer, or press the TRAN key during a call.
  2. Enter the number you want to transfer the call to or select Directory > Directory/History to choose a contact.
  3. Press TRAN or Transfer to complete the transfer.

Call forward

If you want to directly forward a call without answering it first:

  1. When the phone is ringing, tap .
  2. Enter the number or choose the contact you want to forward the incoming call to.
  3. Select Forward.