*) not on snom 300

- Pick up receiver or press the ‘Speaker’ key for hands-free mode.

With a headset connection you can answer the call by simply pressing the ‘Headset’ key in headset mode .

- After ending the call return the receiver to the cradle or press the cancel key .

• If you are already making a call, the top left LED lights up.
• A call waiting tone indicates a second call is coming in. At the same time LED 1 flashes. Press the “Function key” (next to LED) to answer the call.
• You can now toggle between the calls by directly pressing the “Function keys”. In doing so, the active call is indicated with a steady LED light and the waiting call with a flashing LED light.
• To end a call press the cancel key . Returning the receiver to the cradle ends both calls.

Alternate operation, if function keys are programmed differently

- When the call waiting tone sounds, press the “Hold” key to place the current call on hold .

- Press the Confirm key to answer the new call.

- Now press the “Hold” key  again, then the “Toggle" key to select the respective party. Then press the confirm key“  add the selected party to the line.

- Press the hold key  .
- Dial the number of the other extension.
- Confirm with .

When the call is answered, announce the call being transferred.

- Press the transfer key .

- Press the transfer key .

- Dial the number to which you are transferring the call.- Confirm with  .

Proceed as follows to initiate a 3-way conference call:

• Call party 1
• Press the “Hold” key once party 1 has been reached.
• Call party 2 and wait until party 2 has been reached.
• Press the “Conference” key .

Proceed as follows:

• Press the “Redial” key .
• Press the “up” or “down” softkey, to select the desired party/telephone number or alternatively the toggle key to select the desired party/telephone number
• Press the confirm key or pick up the receiver.

Proceed as follows:

• Press the “List” softkey.
• Select the desired type (missed calls, incoming calls, outgoing calls) (with the “up” or “down” softkey, or as an alternative with the “Toggle key ↑↓” .
• Press the confirm key or pick up the receiver.

The Completion of Calls on No Reply (CCNR) creates a callback in case a person cannot be reached (e.g. the person is not on its desk or busy) at the moment.

After pressing the "snom" key you have the following options:

• Call waiting indication: define whether this function should be activated.
• (optional, depending on settings on the administration portal) Timeout: set the ringing time.
• (optional, depending on settings on the administration portal) Intercom: the intercom function enables speaking directly to a linked extension through the system, without dial tone and ring tone.
• Caller ID block: set your entire number to be shown to the party being called, the switchboard number to be displayed or all caller ID information to be blocked.
• Call forwarding: activate the function Call forwarding
• Parallel call: configure another telephone or your mobile phone to ring in addition to your telephone when a call comes in. You can then answer the call with one of the two telephones.

Here you can select your preconfigured call forwarding profiles. For details, please refer to the Ncontrol manual. You can edit the default profile directly via your device. For details, please click here.

• Automatic redialling
• Suggests number (if necessary, remove function)
• Ring tone
• Define as primary device
• Logoff

Queues can be enabled or disabled; for set-up see administration portal manual)

Use the “Toggle key ↑↓”  to mark the desired selection and press the Confirm key  .

On the administration portal (also refer to the administration portal manual) the function keys (depending on telephone model up to 12 function keys, expandable to 48 keys) can be programmed for the following functions:

Incoming calls are indicated respectively by the first LED (set to local loop) flashing.

• When the call is answered the LED stays lit.
• If a second call comes in during this call, the second LED flashes.
• By pressing the key next to the flashing LED, the first call is automatically placed on hold and the second call answered.
• You can now toggle between the calls by pressing the key next to the flashing or steady lit LED. In this manner, you can make a total of five calls at the same time.

You can add any extension or telephone number to the busy lamp field.

- You can start a call by pressing the respective busy lamp key. If an internal extension is programmed, you can see whether that extension is currently busy:

• If the LED next to the key flashes, the party receives a call.
• If the LED is consistently lit, the party has answered a call and is currently busy.
• If the LED next to the respective key flashes, you can take the call by pressing the respective key next to the flashing LED.

You can add any extension in the PBX system and then use this function key to directly communicate with this extension through the intercom. The other party must have the intercom activated on their device. Intercom refers to a conventional intercom system (similar to walkie-talkies) directly connecting you to the other party’s speaker by pressing the assigned function key.

Entering various codes (as listed on the following page) allows you to additionally program functions such as call transfer to the keys.To do so, simply enter the code with the desired number in the entry field.

Call forwarding to your mobile device number 0171 12345 with the function key 1

1. Push the Add-symbol.
2. Select function-key 1.
3. Enter *110017112345. (*11 for call forward, then 0 or 9 depending on the call number for external calls!).
4. Then confirm the line with the function-symbol.
5. Push the Confirm-symbol.

You can set another function key with *11 to deactivate the call forward.

Tables with a cell height of 0.6 cm and cell width of 1.9 cm are suitable.

Please click >here< for a template for marking your function keys.

You have the option to protect your telephone from improper use by locking its keypad. I.e. with the keypad locked, no outgoing calls can be dialed. However, the keypad lock can be deactivated at any time.

To lock your snom telephone, press and hold the key for several seconds. A “lock icon” in the display of your snom telephone indicates the telephone is locked.

To deactivate the keypad lock, press and hold the key again for several seconds. By default the keypad lock does require the VoiceMail-PIN.

To cancel the keypad lock entirely, please go to the web interface for your end device, by entering the device's IP adresse in any browser, and enter your personal PIN under Settings Preferences Keypad Lock.

You can also change and deactivate your PIN there.

When accessing the voice mail system for the first time, set up your personal voice mail.

• Press the message key on the telephone or dial the extension assigned by the administration portal to access the voice mail menu.
• Then select “0 Mailbox Options” to set up your voice mail box.
• Now press “1” to record a message in the event you are unavailable.
• Now record your message and press “#” to end the recording.
• Press “1” to accept the recording, “2” to replay the recording, and “3” to record a second time.

You have two possibilities to reach the voicemail:

• By selecting the Retrieve Key on the device.
• By dialing the extension you assigned on the service site for accessing voicemail.

The process for viewing a telephone’s IP address is identical on the snom 320, 360 and 370.

- Press the settings keys  to access the options menu.

- Using the navigation keys under item 3, select “Maintenance”.

- Under item 1 select “System info” and the telephone’s IP address and MAC address is shown to you.

To find the telephone’s IP address on the snom 300, please proceed as follows:

- Press down on the directional toggle key 8 times until “Information” is displayed.

- Using the Confirm key, select “Information” and the telephone’s IP address and MAC address is shown.

The telephone’s IP address is required to configure the CTI client for example.