1. Introduction
Jump to:
No content available.
Welcome!
This manual helps you to optimize the usage of the conference telephone in combination with the PBX. Please use this manual at initial operation.
We hope you enjoy using your conference telephone.
Subject to alterations
Version 1 / 05.2017 (en)
No content available.
Using the Polycom SoundStation IP 5000, IP 6000 or IP 7000 conference telephones with your nfon telephone system merely requires a sound broadband connection.

All telephones you receive are preconfigured and connected to the telephone system.
No content available.
Diagram of the Polycom SoundStation IP 5000:

LED status display
The LED lights indicate the status of the conference telephone:
- Continuously red: The microphones on the conference telephone are muted during a call (“Mute”)
- Flashing red: A call is being held (“hold”)
- Continuously green: Line free when entering the telephone number during an active call
- Flashing green: Incoming call
Diagram of the Polycom SoundStation IP 5000 keypad:

Diagram of the Polycom SoundStation IP 6000:


Diagram of the Polycom SoundStation IP 6000 keypad:


Diagram of the Polycom SoundStation IP 7000:


Diagram of the Polycom SoundStation IP 7000 keypad:


- When dialling an internal telephone number (extension), you only need to enter the extension number.
- When dialling an external telephone number, you must first dial “0” before dialling the external telephone number.
- To complete dialling, press the “Call key” in either case or use the “Dial” softkey.
- To end the call, press the “Call key" again or press the “End” softkey to end the call.
- When a call is coming in, simply press the "Call key" or the “Answer” softkey to accept the call.
- To end the call, press the “Call key" again or press the “End” softkey to end the call.
If you are already in a call, the LEDs on the conference telephone light up green (continuous light). A call waiting tone indicates a second call is coming in.
- Place the active call on "Hold” by pressing the “Hold" softkey during the active call.
- You can now accept the incoming call by pressing the "Call key" or the "Answer" softkey.
The other party is now on "Hold” and hears the telephone system’s hold music.
- You can now press the softkey “More" and then “Merge”, to start a conference call with all parties (maximum 3-way call). You can also end the incoming call by pressing the “End" softkey and pressing "Continue" to return to the call previously placed on hold. Or use the "Transfer" softkey to transfer the call to another person.
With all parties on "hold" simply use the navigation keys and
to browse up and down between the parties and return to the respective party by pressing the “Continue" softkey.
This feature is referred to as “toggle”, which allows you to switch between various active connections. Only the parties in the call, which is currently active, can speak with each other. The waiting party is “holding" and hears the telephone system’s hold music until the the call is continued.
- To end a call, simply press the "Call key" or the “End” softkey.
Attended transfer
1. Press the Transfer key during an active call.
2. Now, dial the telephone number to forward to (internal or external telephone number). The other party is now on “hold” and hears the telephone system’s hold music.
3. Confirm the number entered by pressing the Send softkey.
A connection is now established to the number you are transferring to.
4. You can now announce the caller to the party you are transferring to.
5. Press the Transfer softkey to complete the transfer.
6. You have completed the transfer and your line is “free” again.
Unattended (blind) transfer
1. Press the Transfer key during an active call.
2. Then press the Blind softkey.
3. Now, dial the telephone number to forward to (internal or external telephone number). The other party is now on “hold” and hears the telephone system’s hold music.
4. Confirm the number entered by pressing the Send softkey.
5. The call is now transferred directly without being announced.
6. You have completed the transfer and your line is “free” again.
- Call party 1. (Enter telephone number, then press the "Call key" or the "Dial" softkey)
- Once you have reached party 1, press the “Hold” softkey.
The current call is now placed on “hold” and party 1 hears the telephone system’s hold music.
- Now, call party 2 and wait to reach party 2. (Enter telephone number and press "Call key" or the "Dial" softkey)
- Use the “More" softkey and then “Merge" to initiate the 3-way call.
A conference call with more than 3 parties can easily be set up on the administration portal: Please refer to Telephone Conferences in the administration portal manual.
- Press the “Redial” key.
- This automatically redials the last number called.
Polycom SoundStation IP 5000 and IP 7000
Outgoing calls
- Press the navigation key (arrow to the right).
- Use or
to browse the list of outgoing calls (downward arrow and upward arrow).
- Once you have found the entry you would like to call, simply press the "Call" key to place the call.
Incoming calls
- Press the navigation key (arrow to the left).
- Use and
to browse the list of outgoing calls (downward arrow and upward arrow).
- Once you have found the entry you would like to call, simply press the "Call" key to place the call.
Polycom SoundStation IP 5000, IP 6000 and IP 7000
Missed calls
- Press the navigation key (downward arrow).
- Use and
to browse the list of outgoing calls (downward arrow and upward arrow).
- Once you have found the entry you would like to call, simply press the "Call" key to place the call.
Where can you get help?
The information you found in the manual for this product does not answer your question?
We will be happy to help you. If you have technical problems, please open a ticket at service.deutsche-telefon.de - this is the quickest and most efficient way for us to help you.
If you need help immediately, please call us after creating the ticket and give us the ticket number. The technical service can be reached free of charge at the hotline number 0800 5802008.
If you have general questions about our products, e.g. about availability, test positions or similar, please use the contact options given at https://www.deutsche-telefon.de/kontakt.html.